The ghost in the machine?

September 15, 2011 in Internet

I just unsubscribed from a Travelocity flier for the third time in as many days. Each time, I've noticed the following disclaimer:

Your request to unsubscribe from all Travelocity promotional emails has been submitted.... Please allow 5-10 business days for your request to be processed.

Let me get this straight: I can search millions of hotels and flights in less than a second, but deleting my name from a list takes two weeks!?

This is either the worst marketing idea in history ("If we keep emailing him, he might change his mind!") or I've discovered the poster child for humans with jobs that should be done by machines.

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